Submission success
Your Ethics Complaint Form has been successfully submitted. Don’t forget that you must also send additional documentation for your Complaint to be complete.
If you do not hear from ILDA within a few days, please feel free to contact us.
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Additional documentation required
In addition to submitting the Ethics Complaint Form, you must also send ILDA a separate email containing full documentation of the situation. The list below explains what is needed. Gather your documentation and email it to ethics@laserist.org.
• A detailed description of the situation (longer and more specific than the summary above).
• A timeline. This can be part of the detailed description, or may be separate in complex cases. It should be easy for the Ethics Committee to understand and follow the chronological order of the significant dates/events of the situation. Here is an example timeline: "Nov. 10 2013, I ordered XYZ Laser's model 4000 projector. Nov. 11 2013: I received an email from Jane Doe at XYZ stating shipment would be on Nov. 12 via UPS. Nov. 17 2013 I called Jane to check on shipment, she said it was backordered two weeks."
• Any appropriate documents such as emails, contracts, photos, etc. to document the problem. If you have paper documents, scan them so they can be included in the email documentation. You may black out or delete information that is private or that does not pertain to the complaint.
• Any information from third-parties who may be able to back up your account. Include contact information for these persons.
• Any explanations or proposed solutions that have been given to you by the ILDA Member. Then give your side, as to why you do not accept the explanations or proposed solutions.
• Any additional comments or notes.-
What happens next?
- The Ethics Committee Chair shall email a copy of the Ethics Complaint as received to the Member(s) whom it is voiced against (“Complainee”), along with a letter stating that the Member has 30 days (less time in special circumstances as described below) in which to resolve the complaint. The complaining party (“Complainant”) is simultaneously notified via a second email that the complaint has been forwarded to the Member for response, and that ILDA will contact the Complainant again after 30 days to see if the dispute has been resolved.The fact that a complaint has been filed may be added to an Ethics Complaint List webpage, after receipt of the first communication from the Complainee, if this communication does not indicate that the problem has been resolved. ILDA has flexibility regarding when the complaint is added to the webpage -- it may be delayed if there is continued progress towards a solution.After the 30 days has passed, the Chair shall contact the Complainant via email, asking if the complaint has been resolved to their satisfaction, or if satisfactory progress towards a resolution is being made. The letter includes a request for the Complainant to respond to the Chair within 30 days.At the conclusion of the second 30 day period, or at such time as the Complainant responds (whichever comes first);If the Complainant reports that the issue has been resolved, all correspondence and documentation relating thereto shall go into the Ethics Committee Historical Reference Files, but NOT into the Complainee’s Complaint File. As far as any inquiries regarding the Complainee(s) involved, the complaint never existed.If the complaint is not resolved but is in the process of being resolved, the ILDA agent will contact the Complainant each 30 days to verify satisfactory progress.If the complaint is neither resolved nor satisfactory progress toward resolution being made, an email shall be sent to the Complainee(s) requesting that they email a statement to ILDA within 30 days stating “their side of the story”. After this 30 day period, or upon receipt of the Complainee’s statement, the original Complaint and Complainee’s response(s) are placed into the Complainee’s Complaint File, until such time as the dispute is settled, or the Ethics Committee uses it’s discretion to remove the information and place it into the Ethics Committee Historical Reference Files.A Complainee may, at any time, request the Complainant to issue a statement to ILDA verifying resolution of the complaint. Upon receipt of such statement, ILDA will remove the complaint and response from the Complainee’s File.Disputes between Members will be handled in the same way as complaints except that such information will not be made part of the “Complaint Files” which are made available to non-Members.Any party involved in a complaint who is not satisfied with the committee ruling, may appeal to the Ethics Committee for re-consideration of the complaint only upon submission of significant and revealing new evidence or material.The Ethics Committee may, at any time, consider special circumstances or use it’s discretion to allow something to be withheld from or placed into a Members’ Complaint Filed. The committee will attempt to resolve outstanding issues directly with the Member(s) involved.Any complaints regarding Ethics Committee conduct should be directed to and handled by the Board of Directors.The Board of Directors will review any Ethics Committee actions which are recommended against a Member. The Board may uphold, revise, or reject the action. The Board always has ultimate responsibility for actions taken in ILDA's name.
NOTE: The Ethics Committee may request due to special circumstances, a faster response than the 30 day periods outlined above. The faster response period shall state the requested deadline. The deadline shall not be shorter than 10 days (e.g., it must be between 10 and 30 days).
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